All systems are operational

Stickied Incidents

Wednesday 20th March 2024

Wizyconf Scheduled maintenance on Wizyconf

We will be performing scheduled maintenance on Wizyconf on Thursday, 2024-03-21, 6:00 - 6:30 AM UTC time. During this time some services might be temporarily unavailable

  • Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

  • Past Incidents

    Monday 6th July 2020

    Portal Remote support

    Remote support access to PBX from Wildix Portal is temporarily unavailable. We are working on restoring the service.

  • Service restored

  • Monday 29th June 2020

    Portal Portal, licenses adjustments

    We observe increased errors with processing of adjustments of licenses for PBXs. We are investigating.

  • Resolved.

  • Tuesday 23rd June 2020

    Wizyconf Scheduled maintenance on Wizyconf on 2020-06-23 at 05:00-05:15 UTC

    We will be performing scheduled maintenance on Wizyconf (Videoconference servers) on 2020-06-23 at 05:00-05:15 UTC. During this time Videoconferences might be temporarily unavailable.

    Friday 12th June 2020

    Push Push service

    We are experiencing technical difficulties with Push servers. We are working on restoring the service

  • Service restored

  • Friday 5th June 2020

    Portal Portal

    Portal has a partial outage

    Sunday 31st May 2020

    DNS DNS

    DNS has a performance issues

  • DNS is operational

  • Friday 29th May 2020

    DNS DNS

    DNS has a performance issues

  • DNS is operational

  • Tuesday 26th May 2020

    Wizyconf Scheduled maintenance on Wizyconf on 2020-05-27 at 04:50-05:00 UTC

    We will be performing scheduled maintenance on Wizyconf (Videoconference servers) on 2020-05-27 at 04:50-05:00 UTC. During this time Videoconferences might be temporarily unavailable.

  • Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

  • Monday 25th May 2020

    Portal Portal

    Portal has a major outage

  • Portal is operational

  • Saturday 23rd May 2020

    Portal Portal

    Portal has a major outage

  • Portal is operational

  • Portal Portal

    Portal has a major outage

  • Portal is operational

  • Sunday 17th May 2020

    Portal Portal

    Portal has a major outage

  • Portal is operational

  • Wizyconf Scheduled maintenance on Wizyconf on 2020-05-17 at 05:00-07:00

    We will be performing scheduled maintenance on Wizyconf (Videoconference servers) on 2020-05-17 at 05:00-07:00 UTC. During this time Videoconferences might be temporarily unavailable.

  • Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

  • Saturday 16th May 2020

    Portal Portal

    Portal has a major outage

  • Portal is operational

  • Thursday 14th May 2020

    Push Push messages for Apple devices

    We start observing high timing for processing push notification

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

  • Sunday 10th May 2020

    Portal Portal

    Portal has a major outage

  • Portal is operational

  • Saturday 9th May 2020

    Portal Portal

    Portal has a major outage

  • Portal is operational

  • Friday 8th May 2020

    Wizyconf Wizyconf

    We experienced some issues with the videoconference service. Now the service is working properly. Our development team investigating the problem.

    Wednesday 6th May 2020

    Portal Portal

    Portal has a major outage

  • Portal is operational

  • Portal has a major outage

  • Portal has a major outage

  • Portal Portal maintenance 2020-05-06 04:00 UTC

    Scheduled maintenance on Portal server on 2020-05-06 at 04:00 UTC. Expected completion time: 05:00

  • Maintenance finished successfully.

  • Tuesday 5th May 2020

    Push Scheduled maintenance on multiple services

    We will be performing scheduled maintenance on multiple services on 2020-05-05 at 19:00-20:00 UTC. During this time small downtimes are to be expected. These services are: Push, Authorization, Namelookup, Phonebridge, File Sharing, Text-to-Speech, Geolocation, URL Preview.

  • Maintenance finished successfully.

  • Portal Portal maintenance 2020-05-05 04:00 UTC

    Scheduled maintenance on Portal server on 2020-05-05 at 04:00 UTC. Expected completion time: 05:00

  • Maintenance finished successfully.

  • Wizyconf Scheduled maintenance on Wizyconf server on 2020-05-05 at 05:00 UTC

    We will be performing scheduled maintenance on Videoconference service on 2020-05-05 at 05:00 UTC. Expected downtime 15 minutes.

  • Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support

  • Monday 4th May 2020

    Portal Portal

    Portal has a major outage

  • Portal is operational. We are investigating the cause of the outage.

  • Portal has a major outage

  • Sunday 3rd May 2020

    Wizyconf Wizyconf maintenance 2020-05-03 05:00 UTC

    Scheduled maintenance on Videoconference servers on 2020-05-03 at 05:00 UTC. Expected completion time: 06:00

  • Maintenance work has been successfully completed. In case you face any issues with Videoconferences kindly contact Wildix technical support.

  • Friday 1st May 2020

    Portal Licenses

    We are receiving reports on licenses disapearing from PBX on WMP (Wildix Portal). We are investigating.

  • We found the script that sends alerts for missing licenses was running on the wrong US timezone, between 8 PM and 11 PM of April the 30th EST we returned wrong license count, not any PBX was compromised by the defect. The problem is corrected. Sorry for caused inconvenience.

  • Wednesday 29th April 2020

    Wizyconf Wizyconf maintenance (11:30 - 11:40 UTC)

    Scheduled maintenance on Videoconference servers at 11:30 UTC. Expected completion time: 11:40

  • Maintenance finished

  • Sunday 26th April 2020

    Website Website

    Website has a major outage

  • Website is operational

  • Saturday 25th April 2020

    Portal Portal

    Portal has a major outage

  • Portal is operational. We are investigating the cause of the outage.

  • Portal has a major outage

  • Portal has a major outage

  • Portal has a major outage

  • Portal has a major outage

  • Tuesday 21st April 2020

    CLASSOUND CLASSOUND, unreachable DIDs

    Solved: the issue was due to a routing problem between the telco operator Vodafone and Wind

    Wizyconf Wizyconf partial outage

    We are investigating the issue with Videoconference service

  • Videoconference service is operational. We are investigating the cause of outage.

  • Monday 20th April 2020

    Push Push notification service for Apple devices

    We start observing high timing for processing push notification

  • This incident is now resolved

  • Sunday 19th April 2020

    Wizyconf Wizyconf: planned maintenance on 2020-04-19

    Planned maintenance on Videoconference service servers on 2020-04-19 05:00 UTC.

  • Maintenance finished.

  • Tuesday 14th April 2020

    Group Chats Group Chats maintenance

    Planned maintenance on Group Chats service servers. Start time: 5:00 AM (UTC), 2020-04-15; Expected completion time: 5:30 AM (UTC), 2020-04-15

  • Planned maintenance is finished.

  • Saturday 11th April 2020

    Group Chats Group chats

    We are investigating received reports on issues with group chats.

  • We have done investigation and found the root of the issue. Currently service working properly. Sorry for caused inconvenience.

    Group chats are operational.

  • Thursday 9th April 2020

    Phonebridge Phonebridge

    Phonebridge has a major outage

  • ZOHO integration API v2 is now deprecated

  • Phonebridge (ZOHO) is operational

  • Monday 6th April 2020

    Push Push

    Push has a major outage

    Push Push

    Push has a major outage

  • Filxed

  • Push service is operational now.

  • Helpdesk Ticket Request System

    We are currently facing a problem related to actions related to managing tickets at Portal.

  • The ticket system is operational.

  • Sunday 5th April 2020

    Wizyconf [Maintenance] Videoconference service

    Videoconference service is under planned maintenance

  • Maintenance finished

  • Thursday 2nd April 2020

    Text-to-Speech Text-to-Speech

    Text-to-Speech has a major outage

  • Text-to-Speech service is operational

  • Push Push

    Push has a major outage

  • Push has a major outage

  • Push has a major outage

  • Push has a major outage

  • Push service is operational

  • Wednesday 1st April 2020

    DNS DNS

    DNS has a performance issues

  • DNS is operational

  • Helpdesk Helpdesk

    Helpdesk has a major outage

  • Helpdesk is operational

  • Helpdesk WMP support tickets

    We are investigating the issues with opening support tickets

  • Support ticket service has been restored

  • Tuesday 31st March 2020

    Portal Portal

    Portal has a major outage

  • Portal is operational

  • Monday 30th March 2020

    Wizyconf Wizyconf

    Wizyconf is operational

    Wizyconf Wizyconf

    Wizyconf has a major outage

  • Wizyconf is operational

  • CLASSOUND CLASSOUND

    Currently service has major outage. We are working on restoring CLASSOUND.

  • Details of outage. Partial national and international outbound calls were failed. Issue with the service have been resolved.

  • Sunday 29th March 2020

    Load Balancer Load Balancer

    Load Balancer has a performance issues

  • We encountered some technical difficulties on AWS side. Workaround applied.

  • Load Balancer has a performance issues

  • Friday 27th March 2020

    Wizyconf Service Wizyconf and recording

    Investigations are still ongoing for identifying the reason

  • We've identified an issue with an internal capacity limit in our systems. Our capabilities have been extended to handle the higher load

  • Wednesday 25th March 2020

    Load Balancer Load Balancer

    Load Balancer has a performance issues

  • Load Balancer has a performance issues

  • Tuesday 24th March 2020

    Wizyconf Wizyconf

    Wizyconf has a major outage

  • Recordings in Videoconferences are operational

  • Wizyconf is operational

  • We have ongoing issues with recordings in Videoconferences. Our team is working on resolving it.

  • Wizyconf is operational

  • Wizyconf has a major outage

  • We are investigating the cause of Videoconference service outage

  • Monday 23rd March 2020

    Wizyconf Conference 'Join by Phone' - no audio issue

    The source of this issue have been identified and solved. Normal service functionality restored. Sorry for inconvenience caused.

    Friday 20th March 2020

    Portal Portal

    Portal has a major outage

  • Portal is operational

  • Wednesday 18th March 2020

    Portal Portal

    Portal has a major outage

  • Portal is operational

  • Tuesday 17th March 2020

    Wizyconf Wizyconf

    Wizyconf has a major outage

  • Wizyconf is operational

  • Monday 16th March 2020

    Push Push

    Push has a major outage

  • Push is operational

  • Push has a major outage

  • Push has a major outage

  • We are investigating the issues with push servers

  • Push has a major outage

  • Screen Sharing Screen Sharing maintenance

    Screen Sharing service is experiencing issues. We are working on restoring it.

  • Servive is operational

  • Wizyconf Wizyconf

    Wizyconf has partial outage. We are investigating

  • Wizyconf is operational

  • Wizyconf has a major outage

  • Wizyconf Conference service

    Conference service had partial outage due to heavy load on servers. Immediate actions were performed to improve stability.

    Thursday 12th March 2020

    Helpdesk Ticket creation from WMP under maintenance

    Creating support tickets from WMP will be temporarily unavailable during 13:30 - 14:30 UTC due to maintenance.

  • Maintenance finished

  • Wizyconf Wizyconf

    Wizyconf has a performance issues

  • Videoconferences are operational

  • Videoconference recording services are experiencing heavy load

  • Wednesday 11th March 2020

    Portal Portal

    Portal has a major outage

  • Portal is operational

  • Portal has a major outage

  • Portal has a major outage

  • Portal has a major outage

  • Tuesday 10th March 2020

    CLASSOUND CLASSOUND

    CLASSOUND has a major outage

  • CLASSOUND is operational

  • CLASSOUND CLASSOUND

    CLASSOUND has a major outage

  • CLASSOUND service is operational

  • CLASSOUND has a major outage

  • Wizyconf Wizyconf

    Videoconferences are experiencing unusual high load

  • Videoconferences stabilized

  • Wizyconf has a partial outage

  • Saturday 7th March 2020

    Portal Portal

    Portal has a major outage

  • Portal is operational

  • Tuesday 3rd March 2020

    Portal Portal

    Portal has a major outage

  • Portal is operational

  • Portal has a partial outage

  • Portal is operational

  • Monday 2nd March 2020

    Portal Portal

    Portal has a major outage

  • Portal is operational

  • Portal Portal

    Portal has a major outage

  • Portal is operational

  • Portal has a major outage

  • Portal Portal

    Portal has a major outage

  • Portal is operational

  • Portal has a major outage

  • Portal Portal

    Portal has a major outage

  • Portal is operational

  • Portal Portal

    Portal has a major outage

  • Portal is operational

  • Tuesday 25th February 2020

    Portal Portal

    Portal has a major outage

  • Portal is operational

  • Friday 21st February 2020

    Wizyconf Wizyconf

    Wizyconf has performance issues

  • Wizyconf is operational

  • Investigating

  • DNS DNS

    DNS has a performance issues

  • DNS is operational

  • Wednesday 19th February 2020

    Wizyconf Wizyconf

    Wizyconf has a major outage

  • Wizyconf is operational

  • Portal Portal

    Portal has a major outage

  • my.wildix.com is UP. Service: HTTP check 2 is OK

  • Portal Portal

    Portal has a major outage

  • Portal is operational

  • Portal Portal

    Portal has a major outage

  • Portal is operational

  • Tuesday 18th February 2020

    Portal Portal

    Portal has a major outage

  • Portal is operational

  • Monday 17th February 2020

    DNS DNS

    DNS has a performance issues

  • DNS is operational

  • DNS has a performance issues

  • Website Website

    Website has a major outage

  • Website is operational

  • Friday 14th February 2020

    Portal Portal

    Portal has a major outage

  • Portal is operational

  • Tuesday 11th February 2020

    DNS DNS

    DNS has a partial outage

  • Service operational

  • DNS DNS

    DNS has a partial outage

  • DNS has a performance issues

  • DNS DNS

    DNS has a performance issues

  • DNS has a performance issues

  • DNS has a partial outage

  • Monday 10th February 2020

    Wizyconf Wizyconf

    Wizyconf has a major outage

  • Wizyconf is operational

  • Wizyconf Wizyconf

    Wizyconf have a partial outage

    Wizyconf Wizyconf

    Wizyconf have a partial outage

  • Wizyconf have a partial outage

  • Sunday 9th February 2020

    DNS DNS

    DNS have a performance issues

  • DNS is operational

  • DNS DNS

    DNS have a performance issues

  • DNS is operational

  • Friday 7th February 2020

    Portal Portal

    Portal have a major outage

  • Portal is operational

  • DNS DNS

    DNS have a performance issues

  • DNS is operational

  • Thursday 6th February 2020

    Portal Portal

    Portal have a major outage

  • Portal is operational

  • CLASSOUND Classound

    Classound have a major outage

  • false alert

  • DNS DNS

    DNS have a performance issues

  • DNS is operational

  • Wednesday 5th February 2020

    CLASSOUND Classound

    Classound have a major outage

  • Service is operational

  • Service is operational

  • DNS DNS

    DNS is operational

  • Service is operational

  • Thursday 30th January 2020

    Wizyconf Wizyconf

    Wizyconf have a partial outage

  • Wizyconf is operational

  • false alert

  • Wizyconf have a partial outage

  • Tuesday 28th January 2020

    Portal Portal

    Portal has performance issues

  • Portal is operational

  • Monday 27th January 2020

    CLASSOUND Classound

    Classound have a major outage

  • Classound is operational

  • CLASSOUND Classound

    Classound have a major outage

  • Classound is operational

  • CLASSOUND Classound

    Classound have a major outage

  • Classound is operational

  • Portal Portal

    Portal have a major outage

  • manual update

  • Portal Portal

    Portal have a major outage

  • Portal is operational

  • Portal have a major outage

  • Portal Portal

    Portal have a major outage

  • Portal is operational

  • Sunday 26th January 2020

    DNS DNS

    DNS have a performance issues

    Thursday 23rd January 2020

    CLASSOUND Classound

    Classound have a major outage

  • Classound is operational

  • Tuesday 21st January 2020

    Wizyconf Wizyconf

    Wizyconf and Conference servers operational

  • Wizyconf and Conference service operational.

  • Friday 17th January 2020

    Remote Support Remote Support

    Remote Support have a major outage

  • Remote Support is operational