All systems are operational

Stickied Incidents

Thursday 11th April 2024

Cloud Analytics Maintenance on CloudAnalytics service

Cloud Analytics service will not be available due to maintenance from Tuesday, 16 April 2024, 21:00 UTC to Wednesday, 17 April 2024, 01:00 UTC.

Past Incidents

Sunday 18th October 2020

Portal Portal

Portal has a major outage

  • Portal is operational

    • Friday 16th October 2020

    Certificate Service Certificate Service

    Certificate Service has a major outage

  • Certificate Service is operational

    • Wednesday 14th October 2020

    Website Website

    Website has a major outage

  • Website is operational

    • Tuesday 13th October 2020

    Upgrade Service Upgrade Service

    Upgrade service experiencing partial outage. We are investigating.

  • Upgrade service is operational

    • Monday 12th October 2020

    Upgrade Service Upgrade Service

    Upgrade Service has a major outage

  • Upgrade Service is operational

    • Monday 5th October 2020

    Portal Portal

    Portal has a major outage

  • Portal is operational

    • Friday 2nd October 2020

    Wizyconf Videoconference

    We are investigating the cause of performance drop of videoconference service.

  • Videoconference service is operational

    • Wednesday 30th September 2020

    Group Chats Group Chats service has a partial outage

    We’re currently experiencing degraded performance issues with Group Chats service. Our team is currently working to restore normal performance levels. We apologise for any inconvenience. Some users may be affected.

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

    • Wednesday 23rd September 2020

    Portal Portal

    Portal is operational

    Portal Portal

    Portal has a major outage

  • Portal is operational

  • Portal is operational

  • Portal is operational

    • Thursday 10th September 2020

    Portal Portal

    Portal has a major outage

  • Portal is operational

    • Wednesday 9th September 2020

    Upgrade Service Upgrade Service

    Upgrade Service has a major outage

  • Upgrade Service is operational

    • Tuesday 8th September 2020

    URL Preview Scheduled maintenance on URL Preview Service on 2020-09-09 from 11:00 till 11:30 GMT

    We will be performing scheduled maintenance on URL Preview Service on 2020-09-09 from 11:00 till 11:30 GMT. During this time the service might be temporarily unavailable. We are constantly working on improving the quality of our services. Thank you for your understanding.

    Monday 7th September 2020

    Upgrade Service Upgrade Service

    Upgrade Service has a major outage

  • Upgrade Service is operational

    • Scheduled maintenance on Kite and Conference systems 2020-09-08

    We will be performing scheduled maintenance on Kite and Conference servers on 2020-09-08 at 05:30-06:00 UTC. During this time some services might be temporarily unavailable.

    Kite Kite

    Kite has a major outage

  • Kite is operational

    • Kite Kite

    Kite has a major outage

  • Kite is operational

  • Kite has a major outage

    • Friday 4th September 2020

    Website Website

    Website is operational.

    Website Website

    Website has a major outage

  • Website is operational

    • Wednesday 19th August 2020

    Helpdesk Scheduled maintenance on Helpdesk ticket system 2020-08-19

    We will be performing scheduled maintenance on Helpdesk (OTRS) ticket system server on 2020-08-19 at 06:00-06:30 UTC. During this time service downtimes are to be expected.

    Tuesday 18th August 2020

    Portal Portal

    Portal has a major outage

  • Portal is operational

    • Certificate Service Certificate Service

    Certificate Service's outage is over

  • Certificate Service is operational

  • Certificate Service has a major outage

    • Saturday 15th August 2020

    Portal Portal

    Portal has a major outage

  • Portal is operational

    • Wednesday 12th August 2020

    Portal Portal

    Portal has a major outage

  • Portal is operational

  • Portal has a major outage

    • Monday 10th August 2020

    Portal Portal

    Portal has a major outage

  • Portal is operational

    • Saturday 8th August 2020

    Portal Portal

    Portal has a major outage

  • Portal is operational

    • Wednesday 5th August 2020

    Portal Portal

    Portal has a major outage

  • Portal is operational

    • Portal Portal

    Portal has a major outage

  • Portal is operational

    • Sunday 2nd August 2020

    Wizyconf Scheduled maintenance on Wizyconf 2020-08-02

    Scheduled maintenance on Wizyconf is over.

    Wizyconf Scheduled maintenance on Wizyconf 2020-08-02

    We will be performing scheduled maintenance on Videoconference (Wizyconf) servers on 2020-08-02 at 06:00-07:00 UTC. During this time service downtimes are to be expected.

    Tuesday 28th July 2020

    Portal Portal

    Portal has a major outage

  • Portal is operational

    • Monday 27th July 2020

    Portal Portal

    Portal has a major outage

  • Portal has been restored. In case you are still experiencing any issues, please contact our technical support.

  • Portal has a major outage

    • Thursday 16th July 2020

    Portal Tickets system partial outage

    We’re currently experiencing degraded performance issues with Tickets system. Our team is currently working to restore normal performance levels. We apologise for any inconvenience. Some users may be affected.

  • Tickets system have been restored.

    • Wednesday 15th July 2020

    Push Push

    Push has a major outage

  • Push is operational.

  • Push has a major outage

    • CLASSOUND CLASSOUND

    CLASSOUND has a major outage

    CLASSOUND CLASSOUND

    CLASSOUND has a major outage

    CLASSOUND CLASSOUND

    CLASSOUND has a major outage

    CLASSOUND CLASSOUND

    CLASSOUND has a major outage

  • CLASSOUND is operational

    • Load Balancer Load Balancer

    Load Balancer has a performance issues

  • Load Balancer is UP.

  • Load Balancer has a performance issues

    • CLASSOUND CLASSOUND

    CLASSOUND has a major outage

  • CLASSOUND has a major outage

    • Push Push

    Push has a major outage

  • Push is operational

  • Push has a major outage

    • CLASSOUND CLASSOUND

    CLASSOUND has a partial outage

  • CLASSOUND has a major outage

    • CLASSOUND CLASSOUND

    CLASSOUND has a performance issues

  • CLASSOUND has a major outage

  • CLASSOUND has a major outage

  • CLASSOUND has a major outage

  • CLASSOUND has a partial outage

  • CLASSOUND has a performance issues

    • Wizyconf Wizyconf

    Wizyconf has a major outage

  • Wizyconf is operational

    • Friday 10th July 2020

    Wizyconf Videoconference maintenance

    Due to encountered technical difficulties we will run a small maintenance works on Videoconference Servers at 11:00 UTC 2020-07-10. Videoconference participants might be dropped out from conference rooms.

  • Service is operational

    • Wizyconf Wizyconf

    Wizyconf has a partial outage

  • Wizyconf is operational

  • Wizyconf has a partial outage

    • Wednesday 8th July 2020

    Certificate Service Certificate Service

    Certificate Service has a major outage

  • Certificate Service is operational

  • Certificate Service has a major outage

    • Wizyconf Wizyconf

    Wizyconf has a partial outage

  • Wizyconf is operational

  • Wizyconf has a partial outage

    • Monday 6th July 2020

    Portal Remote support

    Remote support access to PBX from Wildix Portal is temporarily unavailable. We are working on restoring the service.

  • Service restored

    • Monday 29th June 2020

    Portal Portal, licenses adjustments

    We observe increased errors with processing of adjustments of licenses for PBXs. We are investigating.

  • Resolved.

    • Tuesday 23rd June 2020

    Wizyconf Scheduled maintenance on Wizyconf on 2020-06-23 at 05:00-05:15 UTC

    We will be performing scheduled maintenance on Wizyconf (Videoconference servers) on 2020-06-23 at 05:00-05:15 UTC. During this time Videoconferences might be temporarily unavailable.

    Friday 12th June 2020

    Push Push service

    We are experiencing technical difficulties with Push servers. We are working on restoring the service

  • Service restored

    • Friday 5th June 2020

    Portal Portal

    Portal has a partial outage

    Sunday 31st May 2020

    DNS DNS

    DNS has a performance issues

  • DNS is operational

    • Friday 29th May 2020

    DNS DNS

    DNS has a performance issues

  • DNS is operational

    • Tuesday 26th May 2020

    Wizyconf Scheduled maintenance on Wizyconf on 2020-05-27 at 04:50-05:00 UTC

    We will be performing scheduled maintenance on Wizyconf (Videoconference servers) on 2020-05-27 at 04:50-05:00 UTC. During this time Videoconferences might be temporarily unavailable.

  • Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

    • Monday 25th May 2020

    Portal Portal

    Portal has a major outage

  • Portal is operational

    • Saturday 23rd May 2020

    Portal Portal

    Portal has a major outage

  • Portal is operational

    • Portal Portal

    Portal has a major outage

  • Portal is operational

    • Sunday 17th May 2020

    Portal Portal

    Portal has a major outage

  • Portal is operational

    • Wizyconf Scheduled maintenance on Wizyconf on 2020-05-17 at 05:00-07:00

    We will be performing scheduled maintenance on Wizyconf (Videoconference servers) on 2020-05-17 at 05:00-07:00 UTC. During this time Videoconferences might be temporarily unavailable.

  • Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support.

    • Saturday 16th May 2020

    Portal Portal

    Portal has a major outage

  • Portal is operational

    • Thursday 14th May 2020

    Push Push messages for Apple devices

    We start observing high timing for processing push notification

  • Service has been restored. In case you are still experiencing any issues, please contact our technical support.

    • Sunday 10th May 2020

    Portal Portal

    Portal has a major outage

  • Portal is operational

    • Saturday 9th May 2020

    Portal Portal

    Portal has a major outage

  • Portal is operational

    • Friday 8th May 2020

    Wizyconf Wizyconf

    We experienced some issues with the videoconference service. Now the service is working properly. Our development team investigating the problem.

    Wednesday 6th May 2020

    Portal Portal

    Portal has a major outage

  • Portal is operational

  • Portal has a major outage

  • Portal has a major outage

    • Portal Portal maintenance 2020-05-06 04:00 UTC

    Scheduled maintenance on Portal server on 2020-05-06 at 04:00 UTC. Expected completion time: 05:00

  • Maintenance finished successfully.

    • Tuesday 5th May 2020

    Push Scheduled maintenance on multiple services

    We will be performing scheduled maintenance on multiple services on 2020-05-05 at 19:00-20:00 UTC. During this time small downtimes are to be expected. These services are: Push, Authorization, Namelookup, Phonebridge, File Sharing, Text-to-Speech, Geolocation, URL Preview.

  • Maintenance finished successfully.

    • Portal Portal maintenance 2020-05-05 04:00 UTC

    Scheduled maintenance on Portal server on 2020-05-05 at 04:00 UTC. Expected completion time: 05:00

  • Maintenance finished successfully.

    • Wizyconf Scheduled maintenance on Wizyconf server on 2020-05-05 at 05:00 UTC

    We will be performing scheduled maintenance on Videoconference service on 2020-05-05 at 05:00 UTC. Expected downtime 15 minutes.

  • Maintenance work has been successfully completed. In case you are still experiencing any issues, please contact our technical support

    • Monday 4th May 2020

    Portal Portal

    Portal has a major outage

  • Portal is operational. We are investigating the cause of the outage.

  • Portal has a major outage

    • Sunday 3rd May 2020

    Wizyconf Wizyconf maintenance 2020-05-03 05:00 UTC

    Scheduled maintenance on Videoconference servers on 2020-05-03 at 05:00 UTC. Expected completion time: 06:00

  • Maintenance work has been successfully completed. In case you face any issues with Videoconferences kindly contact Wildix technical support.

    • Friday 1st May 2020

    Portal Licenses

    We are receiving reports on licenses disapearing from PBX on WMP (Wildix Portal). We are investigating.

  • We found the script that sends alerts for missing licenses was running on the wrong US timezone, between 8 PM and 11 PM of April the 30th EST we returned wrong license count, not any PBX was compromised by the defect. The problem is corrected. Sorry for caused inconvenience.

    • Wednesday 29th April 2020

    Wizyconf Wizyconf maintenance (11:30 - 11:40 UTC)

    Scheduled maintenance on Videoconference servers at 11:30 UTC. Expected completion time: 11:40

  • Maintenance finished

    • Sunday 26th April 2020

    Website Website

    Website has a major outage

  • Website is operational

    • Saturday 25th April 2020

    Portal Portal

    Portal has a major outage

  • Portal is operational. We are investigating the cause of the outage.

  • Portal has a major outage

  • Portal has a major outage

  • Portal has a major outage

  • Portal has a major outage